TecCom Success Story

04.07.2024| Success Stories

TecCom: Handling the entire ordering process across all industries via one interface

B2B platforms from the automotive and construction industries create an automated ordering process

Improved ordering experience, more automation and transparency

TecAlliance operates the leading B2B platform for the independent automotive aftermarket under the TecCom brand, which automates business processes between parts manufacturers and wholesalers. More than 280 suppliers and 30,000 dealers use the platform internationally. Thanks to the collaboration between nexmart and TecCom, dealers can now place stock orders with their tool suppliers directly from their familiar TecCom environment.

Previously, it was not possible to send express orders or receive feedback on the order status. The expansion of the interface to nexmart changes this: retailers can now choose between stock and express orders and automatically receive feedback, delivery bills and invoice data for the order. This optimizes the procurement process and ensures greater transparency.

Case overview

„In the dynamic world of the independent automotive aftermarket, we always strive to maximize efficiency and customer satisfaction. The partnership with nexmart has opened a new chapter of digital excellence for us. Now, dealers connected to TecCom can not only place stock orders with ease directly on their usual ordering system, but also initiate express orders and receive feedback. Automatic order confirmations, delivery bills and the receipt of electronic invoice data mean greater transparency and considerable time savings for our customers.“

Christina MeierCommercial Partner Manager

Context

Fast and transparent order processing and order tracking information play a crucial role in the B2B sector. Processing all orders via a single channel saves a lot of time, but this is not always the case.

Challenge

Even if a company's business is focused on one sector, extended acquisitions from other sectors are necessary. However, this usually means using different platforms and interfaces, and therefore additional work and loss of time.

Needs

TecCom enables customers to process both stock orders and express orders for their tools online and to automatically receive all the necessary information about their orders online.

Goals

By expanding the interface, customers now have access to even more functions and manual processes have been successfully minimized. Ultimately, an even higher level of automation was achieved thanks to the connection.

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TecCom Success Story

Improved ordering experience, more automation and transparency